FAQs
Carriage & Delivery
Q How much will the carriage cost be for my order?
A Standard shipping to EU countries is now included in the price of the products you order. If your total order is under the value below then a small order charge will be added as follows:
€75 - €6 added to order
£70 - £5.50 added to order
600DKK - 57.50NOK added to order
750SEK - 60SEK added to order
Orders requiring Express shipping or with delivery addresses outside of the EU may be subject to additional charges and tariffs. Please contact nissanmerchandise@brandaddition.com for more information.
Q Where is my order being sent from?
A All of our orders are shipped from our warehouse in Manchester, UK.
Q Which carrier should I expect my order to be delivered with?
A We usually use DHL for most of our shipments.
Q Will I need to sign for my order?
A Deliveries will need to be signed for and carriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you.
Q How long will it take for my order to reach me?
A This can vary depending on where the delivery is being made to. As a guide, the below delivery times are often seen to be about right but if delivery time is critical, do get in touch and we can usually find a way to meet your deadline.
UK Standard – 1-3 business days
UK Express – 1 business day
EU Standard – 3-5 business days
EU Express – 1-3 business days
Rest of World – 5-10 business days subject to Customs
Q Will there be any additional costs to pay on receipt of my order?
A If you’re delivery is to a country outside the European Union, Customs in the delivery country may ask the recipient to pay Import Duty or other local taxes on the goods before allowing them to be delivered. Please be aware of what these costs may be to avoid any unpleasant surprises.
Refunds/Returns
Q I’d like to return/exchange something I’ve bought. What should I do?
A Drop us a line and we can usually arrange the return of most products within 30 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.
Q Will you collect my return from me or do I have to post it back to you?
A Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.
Q One or more of my items has developed a fault. What should I do?
A Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.
Payments
Q What payment types do you accept?
A We accept the following payment types:
Purchase Order PO number required
Invoice to Open Cost Centre Required
Consolidated Invoice For countries with this facility
Major Credit/Debit Cards
Q Can I pay in another currency?
A Our site only accepts payments in Amex,VISA Credit / Debit card. For other currencies a conversion fee may be applied by your financial institution.
Other Things
Q I can’t get through to anyone on your helpline?
A Our team work processing and despatching your orders Monday to Friday between 9am and 5pm (GMT), excluding UK Public Holidays and the whole period from Christmas Eve through to the day after New Year’s Day. Outside of these hours, drop us an email and we’ll get back to you as soon as we’re back in the office.
Other Useful Information
In case your question isn’t answered here, check out some of our more extensive policy pages below or drop us a line.